http://developer.amazonwebservices.com/connect/thread.jspa?threadID=19714&tstart=0
http://developer.amazonwebservices.com/connect/thread.jspa?threadID=19715&tstart=0

Its a pity that we’ve already experienced down time before we annouce our new Ankoder service officially on our blog.

There is a credit percentage from Amazon if they didn’t have 100% uptime.

99.9 is 10%, less than 99% is 25%

But you need to send them an awfully long email to get it.

Credit Request and Payment Procedures To receive a Service Credit, you must submit a request by sending an e-mail message to aws-sla-request @ amazon.com. To be eligible, the credit request must (i) include your account number in the subject of the e-mail message (the account number can be found at the top of the AWS Account Activity page); (ii) include, in the body of the e-mail, the dates and times of each incident of non-zero Error Rates that you claim to have experienced; (iii) include your server request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (iv) be received by us within ten (10) business days after the end of the billing cycle in which the errors occurred. If the Monthly Uptime Percentage applicable to the month of such request is confirmed by us and is less than 99.9%, then we will issue the Service Credit to you within one billing cycle following the month in which the error occurred. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.